Shipping & Returns
This document outlines the shipping and returns policies for purchases made on wedgesedw.com. By placing an order with See Nga Limited, you agree to the terms described in this document. These policies apply to all womens shoes sold by See Nga Limited.
Shipping Policy
See Nga Limited ships womens shoes to addresses within the regions we serve. We do not ship to addresses outside these regions. Orders are processed after payment verification. Processing occurs during standard business hours. Delivery times are determined by the shipping carrier and your destination. We do not guarantee specific delivery dates. Tracking information is provided when available. Shipping costs are calculated at checkout. You are responsible for providing an accurate shipping address. See Nga Limited is not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment at your expense. Customs duties, taxes, and import fees are the sole responsibility of the buyer. We do not collect these fees at checkout.
Returns Policy
We offer a strict 14-day no-reason refund policy. You may return any eligible item within 14 days of receiving your order. The return window begins on the date of delivery. To be eligible for a refund, items must be unused, in their original packaging, and in the same condition as received. Items that show signs of wear, damage, or alteration are not eligible for a refund. The buyer completely bears all return shipping costs. We do not provide prepaid return labels. You are responsible for arranging and paying for return shipping. We recommend using a trackable shipping method. See Nga Limited is not responsible for returns lost or damaged in transit. You must obtain a return authorization before shipping any item. Returns sent without authorization will be refused.
Return Process
To initiate a return, follow these steps:
1. Contact our customer service team at [email protected] within 14 days of delivery to request a return authorization. Provide your order number and the reason for return. For no-reason returns, you may state that you changed your mind.
2. Wait for a return authorization confirmation from See Nga Limited. Do not ship items without authorization. The authorization will include specific instructions and a return address.
3. Pack the items securely in their original packaging. Include all original tags and accessories. Items must be unused and in the same condition as received.
4. Ship the package to the address provided in your return authorization. The recipient must be See Nga Limited, the contact phone is +852 5500 2247, and the specific return address is 4/F, Block B, Queen Mary Hospital, 102 Pok Fu Lam Road.
5. Send the tracking number to [email protected] after shipping. This helps us monitor the return. Without a tracking number, we cannot confirm delivery of your return.
6. Allow time for the package to arrive. Once received, we will inspect the items. Inspection occurs within a standard processing period. We will notify you of the inspection result via email.
Refunds
After we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method. The refund arrival time is at least 14 days from the date of approval. This period is necessary for processing and for your financial institution to post the credit. For PayPal refunds, the refund takes at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. We comply with all applicable local laws. If you do not receive your refund within the applicable time frame, contact us at [email protected]. We are not responsible for delays caused by your financial institution. Refunds are issued in the same currency as the original purchase. We do not refund original shipping costs unless the return is due to an error by See Nga Limited.
Damaged or Defective Items
If you receive a damaged or defective item, you must submit a claim within exactly 7 days of receipt. This 7-day claim period matches the requirement in our Terms of Service. To submit a claim, contact [email protected] immediately. Provide your order number, a description of the damage or defect, and photographs showing the issue. Do not return the item without a claim authorization. After we review your claim, we will provide instructions. For approved claims, we will arrange a replacement or a refund. The buyer does not bear return shipping costs for approved damaged or defective claims. Claims submitted after exactly 7 days of receipt are not eligible for a refund or replacement under this policy. This policy does not affect any statutory rights you may have under local law.
Non-Returnable Items
Items must be unused and in original packaging to be eligible for return. We do not accept returns of items that have been worn, washed, altered, or damaged by the customer. Any item that is not in its original condition is not eligible for a refund. This condition applies to all products. We do not list specific product categories as non-returnable beyond these general conditions. If you have questions about whether a specific item is eligible for return, contact us at [email protected] before placing your order.
Contact Information
For questions about shipping or returns, contact See Nga Limited. Email: [email protected]. Phone: +852 5500 2247. Address: 4/F, Block B, Queen Mary Hospital, 102 Pok Fu Lam Road. Website: wedgesedw.com.