Shipping Policy
This Shipping & Returns document applies to all purchases made on wedgesedw.com. The seller ships to addresses within the regions served by wedgesedw.com. The seller does not ship to addresses outside these regions. Shipping availability is determined at checkout. The seller reserves the right to refuse shipping to any address.
Order processing times vary. The seller does not guarantee specific processing times. The seller processes orders in the order they are received. The seller may require additional time for verification of payment and address. The seller does not process orders on public holidays.
Shipping times vary by destination. The seller uses standard shipping methods. The seller does not guarantee specific delivery dates. Delivery times depend on the carrier and the destination. The seller provides tracking information when available. The seller is not responsible for delays caused by the carrier, customs, or events beyond the seller’s control.
Shipping costs are calculated at checkout. The buyer pays all shipping costs for the initial delivery. The seller does not offer free shipping unless explicitly stated at checkout. The seller does not refund initial shipping costs for returns.
Risk of loss and title for items pass to the buyer upon delivery to the carrier. The buyer must file any claims for lost or damaged shipments with the carrier.
Returns Policy
The seller offers a strict 14 days no-reason refund policy. You may request a return within 14 days of receiving your order without providing a reason. The 14-day period begins on the date of delivery as confirmed by the carrier’s tracking information. Requests made after the 14-day period are not eligible for a refund.
To be eligible for a return, items must be unused and in original packaging. Items must be in the same condition as received. Items must include all original tags, boxes, and accessories. The seller may refuse returns that do not meet these conditions.
The buyer completely bears all return shipping costs. The seller does not provide prepaid return labels. The seller does not reimburse return shipping costs. The buyer must pay for shipping and insurance for the return. The seller recommends using a trackable shipping service.
The seller does not accept returns for items that are used, worn, damaged by the buyer, or missing original packaging. The seller does not accept returns for items that are not in original packaging. The seller does not accept returns for items that have been altered or modified.
Return Process
Step 1: Contact Jadehare Wear Hk Limited at [email protected] within 14 days of receiving your order. Provide your order number and the reason for return. The seller will provide a return authorization.
Step 2: Pack the items securely in the original packaging. Include all original tags, boxes, and accessories. Do not write on the original packaging or the shoe box. Use an outer shipping box to protect the original packaging.
Step 3: Ship the package to the return address provided in the Return Address section below. The buyer pays all shipping costs. The buyer must use a trackable shipping service. The seller is not responsible for returns lost in transit.
Step 4: Include a copy of the original invoice or the order number inside the package. The seller may not process returns without this information.
Step 5: The seller will inspect the returned items upon receipt. The seller will notify you of the approval or rejection of the return. The seller processes refunds only for approved returns.
Return Address
The recipient must be Jadehare Wear Hk Limited, the contact phone is +852 8414 0458, and the specific return address is ROOM 63, 7/F, WAN LEE COMMERCIAL BUILDING 7-9 AUSTIN ROAD TSIM SHA TSUI KOWLOON.
Refunds
Refunds are processed after the seller receives and inspects the returned items. The refund arrival time is at least 14 days from the date the seller receives the return. The seller does not issue refunds before receiving the returned items.
PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds. The seller complies with all applicable local laws. The buyer must allow up to 30 days for PayPal refunds in those regions.
Refunds are issued to the original payment method. The seller does not issue refunds by cash, check, or any other method. The seller does not refund shipping costs. The seller does not refund any customs duties or taxes paid by the buyer.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period matches the requirement in the Terms of Service. Claims submitted after 7 days of receipt are not eligible for a refund or replacement.
To submit a claim, contact Jadehare Wear Hk Limited at [email protected]. Provide your order number, a description of the damage or defect, and photographs of the item and its packaging. The seller will review the claim and provide instructions.
The seller may require the return of the damaged or defective item. The buyer bears return shipping costs for damaged or defective items. The seller does not provide prepaid labels for damaged or defective items.
Non-Returnable Items
The seller does not accept returns for items that do not meet the conditions in the Returns Policy. Items must be unused and in original packaging. Items must be free of wear, dirt, and damage. Items must include all original tags and accessories. The seller does not accept returns for items that have been used, worn, or altered.
No specific product categories are excluded beyond these generic conditions. The seller does not maintain a list of non-returnable product categories. The seller evaluates each return based on the condition of the item.
Contact Information
For questions about shipping or returns, contact Jadehare Wear Hk Limited at [email protected] or +852 8414 0458. The physical address is ROOM 63, 7/F, WAN LEE COMMERCIAL BUILDING 7-9 AUSTIN ROAD TSIM SHA TSUI KOWLOON.
The seller responds to inquiries within a reasonable time. The seller does not guarantee specific response times.